Odili Oyineze Maryjane

Consumer Relationship Manager

About

Dynamic and results-driven professional with a proven track record in client relationship management, sales, and financial services. Eager to leverage expertise in customer acquisition, digital adoption, and compliance to drive significant growth and enhance client satisfaction in a forward-thinking banking environment. Achieved 180% of annual sales targets and grew customer bases by 40%, demonstrating exceptional ability to exceed business objectives.

Work Experience

Executive Trainee - Consumer Relationship Manager

Ecobank Nigeria

Aug 2024 - Present

Anambra, Anambra, NG

Manages a diverse portfolio of retail clients, driving financial product adoption, ensuring regulatory compliance, and consistently exceeding sales targets for Ecobank Nigeria.

  • Exceeded annual sales targets by 180%, demonstrating exceptional performance in consumer banking product sales and client acquisition.
  • Expanded customer base by 40% within 12 months through targeted marketing campaigns and effective referral strategies.
  • Managed a portfolio of over 200 retail clients, optimizing service delivery and driving cross-selling of diverse banking products.
  • Championed adoption of digital banking channels, increasing digital platform usage by 35% among retail customers.
  • Provided expert financial advisory on savings, money markets, and loan products while ensuring 100% regulatory compliance for KYC and transaction processing.

Graduate Trainee - Training School Program

Ecobank Nigeria

Jun 2024 - Aug 2024

Rivers, Rivers, NG

Successfully completed an intensive banking training program, gaining comprehensive knowledge in operations, risk management, compliance, and financial products.

  • Completed intensive banking training covering operations, risk management, compliance, ethics, and financial products, building foundational expertise.
  • Contributed to a successful group presentation and case study focused on credit facility assessment and approval processes.
  • Achieved high ratings in periodic assessments, validating a strong understanding of banking procedures and customer service standards.

Sales Representative - Solar Products

Exulted Eagles Nigeria Limited

Jan 2024 - Jun 2024

Delta, Delta, NG

Drove solar product sales and customer satisfaction across South Eastern and South Southern states, consistently exceeding targets.

  • Consistently surpassed monthly sales targets by 35% leveraging strategic social media campaigns and a robust referral network.
  • Developed and executed marketing strategies for solar panels, inverters, and batteries, expanding market reach across South Eastern and South Southern states.
  • Collaborated cross-functionally with installation teams to ensure seamless project delivery, enhancing overall customer satisfaction.

Education

Zoology and Environmental Biology

University of Nigeria, Nsukka (UNN)

Jan 2016 - Dec 2021

Enugu, Enugu State, NG

Secondary School Certificate

Ado Girls' Secondary School

Jan 2009 - Dec 2015

Onitsha, Anambra State, NG

Languages

English , Igbo

Skills

Relationship Management

  • Client Relations
  • Customer Service
  • Stakeholder Management

Sales & Marketing

  • Client Acquisition
  • Cross-selling
  • Business Development
  • Target Achievement
  • Social Media Marketing
  • Referral Marketing
  • Product Marketing

Financial Services

  • Financial Advisory
  • Digital Banking
  • KYC (Know Your Customer)
  • Regulatory Compliance
  • Loan Offerings
  • Money Markets
  • Savings Products

Communication

  • Oral Communication
  • Written Communication
  • Presentations

Problem Solving

  • Critical Thinking
  • Analytical Skills

Organizational Skills

  • Time Management
  • Project Coordination
  • Process Optimization

Teamwork

  • Collaboration
  • Cross-functional Teams

Interests

Sports

  • Football

Reading

  • Fictional books